Services

Langdock or knowledge base?

Langdock is the interface your people use to ask questions. The knowledge base is the verified foundation underneath. They do not replace each other; they build on each other. The question is when your answers need more than well-found passages of text.

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At a glance

What each solution does

Langdock alone

Finding and summarising

  • Upload documents, ask questions, get answers with sources
  • Strong with running text, emails and grown filing systems
  • Set up in one to two weeks
  • The model decides which passage fits

Langdock with the knowledge base

Answers that establish what applies

  • Outdated versions are excluded, not just ranked lower
  • Prices, items, bills of materials and documents such as quotations, orders and invoices come directly from your ERP
  • Every statement names document, section and date
  • Fixed rules decide what applies, not the model

Langdock answers the question “Where does it say something about this?” The knowledge base answers “What applies?”

Where Langdock alone is no longer enough

Seven situations in which well found is not enough

Several versions

Data sheet v2 and v3, quotation v01 to v04. Search finds them all.

With the knowledge base

The knowledge base knows which version replaced which. An outdated version does not appear as the valid answer — only when you explicitly ask for the earlier state.

Said is not valid

Quotations, emails and meeting notes record what was offered or discussed.

With the knowledge base

Every document carries a class: record or approved statement. A quotation does not answer the question of what applies.

Figures from the ERP

Prices, bills of materials, delivery dates and order status often appear several times in texts, and differently.

With the knowledge base

Master data and documents are queried directly, not estimated from running text. If a question names a project, quotation or invoice number, the whole order comes from the ERP: from quotation and order confirmation to delivery note and invoice. If a document contradicts the ERP, the answer names both, and the ERP applies.

Contradictions

The German and the English data sheet give different values.

With the knowledge base

The answer discloses the contradiction, with both sources and their dates, instead of silently picking one value.

Gaps

The question is not answered in your documents.

With the knowledge base

The answer says exactly that, without filling in from general model knowledge. Every unanswered question is logged and shows which document is missing next.

Connections

An order consists of quotation, purchase order, order confirmation, invoice and dozens of emails.

With the knowledge base

Transactions, order numbers and references are linked. The answer brings the related documents along, even if they are worded differently.

Evidence and audit

For a complaint, an audit or a liability question, you must be able to show where a piece of information came from.

With the knowledge base

Every query is logged with the question, hits, sources and which AI model was used. The database runs in your own Microsoft Azure account and can be rebuilt from your documents at any time.

Investment

Why the difference in price

Langdock is set up within a few weeks; the quality depends on how good your filing already is. With the knowledge base, most of the effort is work on your data. It is done once, and every further department builds on it.

What each step costs: steps and prices →

What the work involves

Six tasks Langdock alone does not do

Prepare

Make documents readable

PDFs, scans and tables are converted so that values in tables can be found. Duplicate files are removed.

Organise

Describe every document

Date, document type, version and validity are recorded on the document, using fixed value lists instead of free keywords.

Define

Agree with your department what applies

Which version replaces which, what is an approved statement and what is a record. Your team decides that, not a model.

Connect

Master data from the ERP

Items, prices, bills of materials and documents are connected as a reliable source and queried directly. Your company’s number formats are stored so that every number mentioned is recognised.

Measure

Test with real questions

Your people’s questions become a test set. Every change is measured against it before it goes live.

Operate

In your Microsoft Azure account

Search, database and log run there. New documents are added through a checked intake.

Rule of thumb

When the knowledge base pays off

  • Wrong or outdated information costs money: quotations, prices, technical values, approvals
  • There are versions, master data or transactions that belong together
  • You must be able to show what an answer was based on

If none of the three applies, Langdock alone is enough — and we will tell you so.

The first step is a no-obligation conversation, under a non-disclosure agreement if you wish.

Arrange a conversation

Or write to Cord Cassel directly: cord.cassel@cassel-ai.com